People. Product. Progress.

It is given that customer feedback is essential for any product. The feedback becomes even more valuable when you receive it from a customer who has used your product to solve their problem.

Every organization has a goal which is the destination. To reach the destination, you need to discover the correct route to travel and that is feedback.

Hellonext just signed up our 100th organization this month and it honestly couldn’t have been possible without the power of community and the help of our friends and customers.

Only when the feedbacks stack up from all over the place, we’d realize that it’s time, the feedbacks should be organized.

Receiving feedback through various channels will be hard to manage so it is important to create a single channel through which you can receive all the feedback.

Earning trust from customers is not a final result, it is an endless process. You need to keep working on it every time to have consistency.

Not being categorized is like keeping your mouth shut. Categorization is linguistic, people trying to understand each other.

We all know that organization’s growth lies in how well their products are sold in the market and how much customer satisfaction it has attained.

Collecting and analyzing user feedback has never been a waste of resource. Rather, they are considered to be pointers that help in making the important decisions.

Voicing out a problem in a place where it can be heard, is the first problem they face.